سياسة المتجر

Replacement Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product provided to them by the store within seven days from the date of receipt of the product, and they do not have the right to replace the product after the seven days have passed. 2- To replace the product, it must be in good condition and the consumer must not have used the product or benefited from it, and the store has the right to inspect the product before replacing it to ensure its safety. The consumer bears the shipping cost if they want to replace the product, and in international replacement, the consumer bears all shipping costs and the delivery of the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to replace the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to return the product provided to them by the store within seven days from the date of receipt of the product, and they do not have the right to do so after the seven days have passed. 2- To return the product, it must be in good condition and the consumer must not have used the product or benefited from it, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping costs and the delivery of the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer is not entitled to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. How to request a replacement or return: 1. Contact Customer Service: You can contact customer service via phone or email. 2. Submit Documents: Proof of purchase and a description of the defect or reason must be provided. 3. Wait for approval: Wait for approval of the replacement or return request.